Frequently Asked Questions

How do I place an order?
Please complete the online order form or contact us to discuss your requirements.

How many cupcakes do I need to order ?
Our Cake of the Day has a no mimimum order quantity so you can indulge yourself or treat the whole family. If you require a specific flavour or would like us to theme the cakes for your event or a special occasion then there is a minimum order of twelve cupcakes per flavour unless otherwise stated.

How far in advance do I need to order?
All orders require a minimum of 48 hours notice but we ask that you please order as early as possible to be sure that we can accomodate your request. This is especially important at peak times such as Valentines Day, Mothers Day and Christmas when our baking slots may be filled a considerable time in advance. However we will try to help with urgent orders wherever possible so please do contact us with your requirements.

How do I pay?
We accept payment via cash, cheque & bank transfer. Payments for online orders are taken via PayPal. Payments for other orders can also be taken via PayPal however we will add an additional charge to the total cost of your order to cover the fee charged by PayPal, this is currently 3.4% of the total value.

Where are you located?
We are located in Watford, close to Junction 19 of the M25.

Can I visit the bakery to buy some cakes?
We regret that this is not possible. We are not a shop and do not keep cakes in stock. All cakes are freshly baked for each customer order and must be ordered at least 48 hours in advance. From time to time we have cakes available to share. These are offered on a first come, first served basis for collection only. See our Cake of the Day for more information.

Do you deliver?
We are happy to deliver to all local areas including Leavesden, Garston, Watford, Bushey, Abbots Langley, Kings Langley, Croxley Green, Rickmansworth and Chorleywood. Deliveries are free to Huntonbury Village, for other areas there will be a small charge dependent on location. Alternatively you may collect your order from us.

All orders are hand delivered by ourselves and at times when we are busy in the bakery we may have to restrict the days and times when delivery is available. Please confirm that a suitable delivery time is available when placing your order.

All deliveries must be signed for on receipt so please ensure that someone is available to accept your order.

Can your cakes be posted ?
Sadly our delicate creations are unable to survive the rigours of the postal system and we have yet to find a delivery company who will take sufficient care of our cakes to ensure that they arrive in perfect condition. We will be delighted if we are able to change this in the future but we're not holding our breath.

How long will your cakes keep for?
We doubt that you will be able to resist our delicious cakes long enough for storage to be a problem, however our cupcakes and celebrtion cakes will keep for 2-3 days in an airtight container unless otherwise stated.

Can you supply a cake stand?
We can supply cardboard stands for cupcakes at a cost of £5 each. We also have multitiered stands available to hire.  Please contact us to discuss your requirements.

Terms and Conditions
Please read our Terms and Conditions before placing an order.

Privacy Policy
We will only use your details to process your order, and contact you in the event of any problems or queries.  We would like to keep you informed about new products and special offer but we will not do this if you ask us not to. 

If, at any time, you would like to be removed from our mailing list, please inform us of the address on which you are receiving mail either by e-mail, phone, or letter and we will remove your address from our list without delay.

We will never pass your details to anyone else unless you ask us to or we are required to do so by law.

 

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